Diploma in Operations Management (Ops)

Delivered online

6-10 hours

Course description

Every organisation has an operations function, whether or not it is called ‘operations’. The goal or purpose of most organisations involves the production of goods and/or services. Operations management embraces all the activities required to create and deliver an organisation’s goods or services to its customers or clients. This course will provide a clear, practical understanding of the central principles, practices and standards of operations management.

The course begins by defining the role of operations management and the key skills required to work as an Operations Manager. The course then outlines the historical development of operations management as a discipline and discusses the role of decision making in operations management. As you progress through this course, you will learn about the key aspects of operations management such as the roles of quality and supply chain management. You will also learn about strategies for managing production systems and overall equipment effectiveness.

This free online Diploma in Operations Management is designed to help you understand the role of a professional operations manager. By learning the important responsibilities and decision-making skills of operations management, you will make dealing with employees on a day-to-day basis much easier and improve your professional skills. This will be a great help for your career. So why wait? Check out the course now, and gain some great skills today.

Having completed this course you will be able to:


  • Define the role of operations management in decision-making
  • Demonstrate an awareness about the historical development of operations management
  • Explain the Input/Output Transformation Model
  • Describe the four stages of Hayes and Wheelwright’s Four Stages of Operations Contribution
  • Examine how to calculate Overall Equipment Effectiveness (OEE)
  • Outline the two key types of quality management approaches
  • Explain the four major types of quality costs
  • Identify the main causes of the bullwhip effect in the supply chain and how to combat it
  • Describe the purpose of the lean production philosophy
  • Outline what kanban systems and heijunka boxes are used for
  • Discuss the four types of inventory management techniques