Effective Business Communication

Delivered online

1.5-3 hours

Course description

This free online course on effective business communication will offer adequate tutelage on the defining elements of business communication. The course begins with an introductory module on business communication, where it highlights the importance of communication and the influences that it has on an individual and the business space in general. After learning about the importance of business communication, you will discover how communication influences the thinking and learning process of an individual, as well as how it can be representative of the individual or a business. You will learn about the process by which this critical human skill is acquired as the individual interacts with his environment. This course goes on to provide an apt description of the concept of communication, dissecting its key terms for clarity. It touches on the different models where communication finds application in the business space, providing real-life instances in the process. The first part of this course also provides a critical look into the eight essential components of communication. You will learn about concepts like the source, receiver, channels, feedback, environment, interference, context, and message, all as components of the communication process.

Furthermore, this course delves into the different contexts in which communication can exist. It critically discusses Intrapersonal and interpersonal forms of communication, as well as group, public, and mass communication. The course touches on subjects such as the responsibilities of the communicator while preparing for and during the act of communication. It discusses the need and how to organize the key points of the message that is to be passed during communication. This course further touches on the idea of clarity in communication. You will learn how to ensure clarity when you are communicating as well as the considerations to make in order to achieve this. No one wants to be bored with irrelevant and unnecessarily lengthy messages. You will learn how to be concise and punctual in message delivery so that the message is not only received clearly but also that it is on time. After learning about the responsibilities and expectations of an effective communicator, you will learn about the principles of effectively communicating. You will learn about ethics as one of the three-part structure proposed by Aristotle in actualizing effective communications.  You will also learn a great deal about the egalitarian, respectful, and trustworthy communicator.

The importance of communication in daily living and businesses can not be overemphasized. It is an important human skill that is an essential part of human existence. Oral and written communication proficiencies are consistently ranked in the top ten desirable skills by employer surveys year after year. This is because this skill can be very representative of an individual, and consequently, of a business represented by the same individual. If done adequately, this act can provide desired results. Likewise, it can be very frustrating and ineffective to both the receiver and the source of the message when inadequately done. The ability to communicate effectively is a skill that can be acquired from learning off self or third-party experiences, as well as well-versed texts on tested and tried processes. Supported with extra learning resources, this business communication course is aimed at helping individuals develop their communication skills. In both oral and written situations, you will benefit from having the ability to communicate clearly. These are skills you will use for the rest of your life. Positive improvements in these skills will have a positive impact on your relationships, your prospects for employment, and your ability to make a difference in the world. Make sure to enroll today to learn more.

At the end of the course, the student will be able to:

  • Recognize the importance of communication in gaining a better understanding of yourself and others
  • Explain how communication skills help you solve problems, learn new things, and build your career
  • Define communication and describe communication as a process
  • Identify and describe the eight essential components of communication
  • Identify and describe two models of communication
  • Discuss and provide several examples of each of the two main responsibilities of a business communicator
  • Identify and describe five types of communication contexts
  • Outline and discuss the principles of communicating effectively