Facilitation Skills for Businesses

Delivered online

1.5-3 hours

Course description

>Facilitation is one of the most important skills you can process in business. Facilitation is about helping a group of people with a common interest understand each other’s views so that they can reach an agreement and work together efficiently. This free online course focuses on business facilitation and you will begin by exploring the definition and elements of business facilitation. Then, you will learn about the three aims of a business meeting and the role a facilitator plays in those meetings. Thereafter, the agenda for the course will be laid out. Facilitating a good meeting is a skill but it requires a certain personality type and having a set of principles to work with will help an inexperienced facilitator build confidence and expertise. Hence, you will study the principles of good facilitation as well as the skills required of a good facilitator. The ten rules that will help any facilitator to deliver a well-structured session will be outlined. It is the job of a facilitator to build an environment of trust, openness, and creativity and this requires building a strong relationship with the team. The instructor will share with you some characteristics of a good facilitator to guide you through the session. Moreover, holding meetings in an online environment can be very challenging. Some of the main challenges will be highlighted and you will be advised on how to deal with them.

Next, you will be given an exercise on how to convene a meeting with the leaders of a group of three projects. The course instructor will give his suggested answers to each of the questions raised in the exercise. Then, you will be taught how to use the three aims of a business meeting to plan an agenda for the first meeting you will be facilitating for any particular group or organization. Further, you will learn how to plan and run a meeting. Some key points to bear in mind when planning the meeting will be laid out. You will be provided with an exercise to plan an agenda for a business meeting to review the performance of the business. Analysis and solutions to the exercise will be explained. You will also study the three elements to successfully facilitate a meeting, (1) the agenda, (2) the discussions, and (3) the outcome. Each element will be discussed in detail. Some tips on what a facilitator should be looking out for when facilitating a business meeting will be covered. Also, you will discover some facilitation techniques such as the brainstorming exercise, bright spots analysis, and perceptual positions to use in a meeting to engage the participants in generating ideas for improvement.

All meetings have a purpose and that is to make decisions and agree on the next steps. In this section, you will learn a two-step method of facilitating a group, (1) strengthening the selected ideas of the meeting, and (2) creating an action plan. You will be given some tips on how to spiceup meetings to keep them fresh and interesting all the time. Sometimes, some sessions go badly and other times brilliantly, you will study how to improve on your facilitating skills to become an excellent facilitator by learning from your own performance and listening to feedback. Moreover, in your role as a facilitator you need to give feedback to participants. You will be taught how to give both positive and negative feedbacks privately and in a separate meeting from the group meeting. It is a great feeling to think you have helped others to express and explore their ideas and worked together as a team to plan an improvement. So why wait? Start learning now.

After completing this course, you will be able to:

  • Discuss techniques to use when facilitating a meeting
  • Identify the three elements to successfully facilitate a meeting
  • Describe the skills required of a good facilitator
  • Explain how to develop an action plan for improvement in the performance of an organization
  • List the rules for a successful brainstorming session
  • Identify the best way to give both positive and negative feedbacks
  • Explain the rules for delivering well-structured meetings